How can we help?

Sign in at portal.safarimarketplace.app with your e-mail address and password, or with Google, Apple or Facebook if you created your account that way. If a provider gives us an address that already belongs to a password account, sign in with that account’s password. More in the Terms.

Prices are in US dollars and exclude taxes, which are added where the law requires. A plan is paid in advance, monthly or annually, and renews for the same period until it is cancelled. An upgrade takes effect immediately; a move to a lower plan during a billing period is not offered.

Card payments are processed by Stripe. Card details are entered on Stripe’s secure form and never reach our servers.

Your organisation can cancel a plan at any time. Send a request above with the topic “Billing and payments” from your account’s e-mail address. Cancellation takes effect immediately.

Fees already paid for the current period are not refunded, unless the law requires otherwise. If you were charged twice or charged by mistake, tell us within 30 days and we return the amount to the card that paid it. The full rules are in the Terms of Service, section 6.

Please write to us before you dispute a charge with your bank. Give the date and the amount and, if you can, attach the receipt — we can usually put it right faster than a dispute.

Tell us the address of the page, what you did and what happened, and attach a screenshot. The browser and device you used help too.

The Privacy Policy explains how to delete your account and the data a sign-in provider shared with us.